Interactive
With our videos face to face with a viewer, asking questions and responding based on how viewers respond, it’s the next best thing to artificial intelligence. Like an online chat, these videos can direct, guide, and answer any questions and concerns a viewer may have. Get the ability to create a matrix of questions and answers to create your video on demand. Give your viewers real time answers and information with a real person.
A regular FAQ page is a list of questions and answers in nice neat text down the page. Normally these lists are compiled as the website matures, adding more questions as the website administrators find patterns. These lists are tedious to look through for the casual viewer, and daunting for a viewer who has no background in the website’s industry or service. Often these people will simply email you the question anyway, or leave the site. So in the end, you’ll either have to keep answering the same questions, or risk losing confused viewers. With affiliated.tv’s video representative at your disposal, this no longer has to be the case. Easily create business rules that, if you choose, have the end user go directly to a live representative via chat, click to call, or even VoIP.
Methods We Give You:
We’re breaking new ground here, so the sky’s the limit on what your video will be capable of. We customize the video to your specifications, creating a network of different videos for different answers.
Some data capture techniques we offer are:
- Drop Down Windows
- Keyword search
- Radio / Checkbox
- Input Capture (email addresses)
With your input our experienced team of developers and writers come up with easily understandable responses to your viewers’ queries. We create a tree structure of questions and answers until both you and the viewer are satisfied that your services and site have been adequately explained or you have gathered the appropriate data for the end user to proceed to the next step.
Make Sure They Know:
In some cases, you may have a very long, small print page with the terms of service you want the reader to understand. More than likely they’ll accept the terms without reading fully, but if there’s sensitive material you want them to be absolutely aware of you can have your video assistant convey it quickly and conveniently. This way, viewers who really can’t participate will know quicker and save time, lowering the number of cancellations, charge-backs and messy phone calls you receive later.
Engage Them with Useful Information:
Much of the information found FAQ pages is interesting and useful. Many people don’t even realize they have a question unanswered until they look through these pages and see it. An interactive video is the way to get a run down of useful information. For a great deal of people, hearing something explained is easier and faster than reading it. Accommodate these viewers with a quick video set-up that is as easy to navigate as it is fun to do. Convey your “Elevator Pitch” in 30 seconds and provide them with added information normally not received in the short time your have your users attention. This format has been proven to increase enjoyment and retention.
Make Sure Their Question’s Answered:
After all that writing if your viewer still has questions your video can lead them directly into a live chat with one of your or our operators. If you don’t have a live representative behind your videos you can have your video remind the viewer of your support email address, toll free number and hours of operation. This way the viewer feels as if their question has been handled more thoroughly than normal, and takes consideration to your services and brand. Utilize our Conversion Videos to walk your users through your site and/or checkout process. This proven methodology has dramatically decreased site abandonment by as much as 75%.
Get it in any language:
As an added bonus, you can have your video custom made in any language. Got branch websites in Europe or Latin America? No problem. We can have your video done by a native speaker, either voiced over the model, or as the model. Now you can have interactive services no matter who your viewer base.
For further information, schedule an appointment with a representative.
